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Privacy Policy

Drift & Root
Owner: JoAnna

Last updated: April 30, 2026

1. Introduction

Drift & Root (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you book services, visit our website, or communicate with us.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Service address (for in-home/mobile appointments)

  • Booking details (date, time, service type)

Health & Intake Information (Optional)

  • Client-provided notes related to tension, injuries, or preferences

  • Pressure preferences or comfort needs
    (Only what you voluntarily share for safe, effective massage sessions)

Payment Information

  • Payment details processed through secure third-party payment processors
    (We do not store full credit card information directly.)

3. How We Use Your Information

Your information is used to:

  • Schedule and manage appointments

  • Provide safe and personalized massage services

  • Communicate about bookings, updates, or changes

  • Process payments and send receipts

  • Improve client experience and service quality

  • Maintain business records for legal and tax purposes

We do not sell or rent your personal information.

4. How We Protect Your Information

We take your privacy seriously and use reasonable safeguards to protect your information, including:

  • Secure booking and payment platforms

  • Limited access to client data

  • Confidential handling of intake and health-related notes

  • Standard security practices to prevent unauthorized access

While we take precautions, no method of electronic storage or transmission is 100% secure.

5. Sharing of Information

We only share your information when necessary, such as:

  • Payment processors (to complete transactions)

  • Scheduling or booking software providers

  • When required by law or legal obligations

We do not share your personal information with marketers or unrelated third parties.

6. Client Confidentiality

All information shared during intake or sessions is kept confidential. Your comfort, trust, and privacy are central to the Drift & Root experience.

7. Cookies & Website Tracking

If our website uses cookies or analytics tools, they may collect basic usage data such as:

  • Pages visited

  • Time spent on site

  • Browser type

This information helps improve website performance and user experience. It does not personally identify you.

8. Your Rights

You may request to:

  • Access the personal data we have about you

  • Update or correct your information

  • Request deletion of your data (when legally permitted)

To make a request, contact us using the information below.

9. Data Retention

We retain client information only as long as necessary for:

  • Providing services

  • Legal and tax obligations

  • Business recordkeeping

After that, data is securely deleted or anonymized.

10. Third-Party Services

We may use trusted third-party platforms for:

  • Booking appointments

  • Payment processing

  • Website hosting or analytics

Each provider has its own privacy policy governing how they handle your data.

11. Children’s Privacy

Our services are not directed toward children under 18. We do not knowingly collect personal information from minors without parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact:

Drift & Root
Owner: JoAnna
Email: info@driftandroot.com
Service Area: Northern Virginia and Surrounding Areas

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